Privacy & Cookie Policy

1. Introduction

Welcome to Nirvaanaa ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us atnirvaanaacreations@gmail.com.

This Privacy & Cookie Policy governs the privacy policies of our website, located at nirvaanaa.in, and the tools we provide you.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering at our website, expressing an interest in obtaining information about us or our products, when participating in activities on our website, or otherwise contacting us.

• Personal Data: Name, email address, phone number, shipping and billing addresses.
• Payment Data: We use secure third-party payment gateways (like Razorpay). We do not store your direct credit card numbers on our servers.
• Authentication Data: If you choose to log in using third-party services like Google, we collect the profile information provided to us by the provider.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To facilitate account creation and logon process.
• To fulfill and manage your orders, payments, returns, and exchanges.
• To send administrative information to you (e.g., order confirmations, shipping updates).
• To deliver targeted advertising or promotional offers (only if you have opted in).
• To request feedback and contact you about your use of our website.

4. Cookie Policy

Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly (e.g., maintaining your shopping cart state, authentication tokens, and remembering your cookie consent preference). These cannot be disabled.
• Functional & Tracking Cookies: These include keeping track of your "Recently Viewed" products to improve your browsing experience.

4.2 Managing Your Cookie Preferences

When you first visit Nirvaanaa, you are presented with a Cookie Consent Banner. You have the right to "Reject Non-Essential" cookies. If you choose to reject, we will only use Strictly Necessary Cookies. Features like "Recently Viewed" products will be disabled. You can clear your browser cookies at any time to reset these preferences.

5. Data Security & Retention

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

6. Your Rights

Depending on your geographical location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to nirvaanaacreations@gmail.com.